3 Years Keep Rolling Warranty
Our philosophy of creating a light for cinema doesn’t stop at the product itself. Life on set doesn’t always go as planned. And we are prepared. The Keep Rolling Warranty is Kelvin’s way of giving back to the cinema community.
By purchasing one of our products, you will have peace of mind. Your projects are our highest priority, so if anything goes wrong – we make sure you have a light to keep rolling.
If you have purchased your light through one of our resellers you can extend your warranty to three years by registering your product though submitting the warranty form.
180 Days Free Returns.
We are well aware, this is a bold move. But we’re sure you’ll love your new Epos or Play, so we’re willing to take it back – if you don’t.
No questions asked.
We count on you loving the light the way we made it. Built involving cinematographers, scientists, LED nerds and engineers we are pretty sure our lights are winners. But of course, we’re open for feedback (and depend on it to make superior products) from the community. For feedback contact us here.
Lifetime Customer Support
Our lights are designed to be used intuitively. Once everything’s plugged in, the unit should be working with the press of a button. Whether you choose to operate via the touch screen on the controller, the three buttons or the Kelvin Narrator App, it’s up to you. Having trouble and it’s still within your lifetime? Consider yourself lucky: Our Lifetime Customer Support will gladly help you out and keep rolling.
(But be patient, our team may be very, very old by then…)